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Ref No : DNT/SUR/20240821-001

Dear Valued Customers,

Warmest greetings from Dagang Net Technologies Sdn Bhd.

CUSTOMER SATISFACTION SURVEY 2024

We kindly request that you take two minutes to complete a brief survey about your experience with our services. Your feedback is highly valued and will help us maintain and improve our service standards.

This survey covers the period from Q3 2023 to Q2 2024. Please use the link below to share your thoughts, and ensure you complete it by September 6, 2024.
https://forms.office.com/r/e97CmHBiUu

If you have any questions or additional feedback, please contact our Customer Experience team at 011-10835130 (Nur Zairina), 011-26853740 (Kazim), or 016-3636523 (Azli), or email at cex@dagangnet.com

Thank you.

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Read more +20 April 2026

ANNOUNCEMENT: POSTPONEMENT OF NEW REGULATORY PROCEDURES FOR THE IMPORTATION OF CRYSTAL SUGAR AND WHITE SUGAR

Please be informed, referring to the attached circular from the Ministry of Domestic Trade and Cost of Living, the implementation of the two-stage import permit application procedure for white sugar or crystal sugar has been postponed until further notice.
Read more +16 April 2026

RESUMPTION OF SERVICE – SABAH, SARAWAK & F.T LABUAN

We are pleased to inform you that the technical issue has been resolved. You may now submit your declarations and retrieve your responses electronically.
Read more +15 April 2026

NOTIFICATION OF DELAY RESPONSES – SABAH, SARAWAK & F.T LABUAN

Please be informed that due to a suspected technical issue affecting RCC HQ, response times may be delayed. Kindly revert to Standard Operating Procedures (SOP) for urgent declarations. Date: Wednesday, 15 April 2026 Time/Duration: Until further notice Affected Communities: Sabah, Sarawak and F.T Labuan – K1, K2, K9 and Manifest.
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