Kuala Lumpur, 13 November 2017 – Dagang Net Technologies Sdn Bhd, a wholly-owned subsidiary of Dagang NeXchange Berhad ("DNeX"), has received the Customer Service Management Best Practices Recognition Scheme from SIRIM.
The certification covers customer service and operations of Dagang Net, which is focused on the provision of e-Services for Trade Facilitation namely in Business-to-Government ("B2G") and Business-to-Business ("B2B") segments of the sector.
Dagang Net currently operates the National Single Window for Trade Facilitation, Malaysia’s one-stop Trade Facilitation system linking the trading community with relevant Government agencies and various other trade and logistics parties.
The Customer Service Management Best Practices Recognition Scheme, which is renewable annually, was officially presented to Dagang Net in Kuala Lumpur recently.
"We are pleased to receive the certification, which provides a testimony of our customer service management for the benefit of our customers," said Datuk Samsul Husin, Executive Deputy Chairman of DNeX, and also Executive Chairman of Dagang Net.
He said the certification is part of a company-wide customer service management initiative with the aim to consistently inspire brand loyalty amongst customers.
"The initiative requires us to relook at status quo, set at times impossible objectives, map out actions and implement those actions. It also helps align everyone in the company towards a service-oriented culture," he said.
He added that ultimately the initiative can help the company generate brand loyalty that will lead to repeat business, and brand recognition to attract new customers.