DAGANG Net Technologies (DNT) and Royal Customs Malaysia (RCM) Johor recently hosted a Sistem Maklumat Kastam-Dagang Net User Forum 2005 in Johor Baru as part of its on-going commitment to deliver business value to its users.
This forum gave DNT users the opportunity to discuss concerns directly with DNT senior management team and officers of RCM Johor. Users also obtained updates from DNT on its management key action plans covering areas of service excellence, best practices and product developments.
DNT management's key action plans consist of Zero Fault target customer-centric philosophy, roll-out of new value-added services, and instilling global standards of best practice in operations.
Specific plans are being put into place to raise the level of service excellence to achieve DNT customer-centric philosophy, including upgrade in its Careline services. In addition, DNT customers stand to benefit from more of DNT value-added services including web-based e-Permit, e-Cargo Insurance, and 24-hour e-Payment for customs duties.
