No. Agency Service Client Charter Contact Person 1 Kementerian Dalam Negeri, Bahagian Kawalan Penapisan Filem & Penguatkuasaan, Aras 3, Blok D2, Parcel D, Pusat Pentadbiran Kerajaan Persekutuan, 62546 Putrajaya. www.moha.gov.my Import permit application for films for the purpose of release from Customs detention 1 working day Process flow Helmilia Binti Hassan Tel: 03-88863471 Fax: 03-88901458 Email: helmilia@moha.gov.my Nor Idziani bt Mohamad Tel: 03-88863338 Fax: 03-88901458 Email: idziani@moha.gov.my 2 Kementerian Dalam Negeri Polis Di Raja Malaysia Unit Perlesenan Am, Ibu Pejabat Polis, Bukit Aman, 50560 Kuala Lumpur. www.rmp.gov.my Import license application for siren-alarm 5 working day Process flow P/DSP Rose Baini bt Haji Kasim Tel: 03-22668016 Fax: 03-22668024 Email: rosebaini@rmp.gov.my 3 Kementerian Kerja Raya Malaysia, Lembaga Pembangunan Industri Pembinaan, Bahagian Standard dan Kualiti, Tingkat 7, Grand Seasons Avenue, 72, Jalan Pahang, 53000 Kuala Lumpur. www.cidb.gov.my Certificate of Approval application for importation of construction product 3 working days upon verification Process flow Rohana Abd.Manan Tel: 03-26170250 Fax: 03-40451808 Email: rohana@cidb.gov.my Anisa Zainal Abidin Tel: 03-26170370 Fax: 03-40451808 Email: anisa@cidb.gov.my Zulkefli Ismail Tel: 03-26170223 Fax: 03-40451808 Email: zulkefli@cidb.gov.my 4 Kementerian Kesihatan Malaysia, Bahagian Perkhidmatan Farmasi, Lot 36, Jalan Universiti, 46790 Petaling Jaya, Selangor Darul Ehsan. www.pharmacy.gov.my Import permit application for precursor and controlled chemical substance 5 working days (inspection) 3 working days (without inspection) Process flow Suliati binti Mohd Zin Tel: 03-7841 3200 samb. 3205 Fax: 03-79682251 Email: suliati@moh.gov.my Export permit application for precursor and controlled chemical substance 7 working days Process flow 5 Kementerian Perdagangan Antarabangsa dan Industri, Seksyen Kawalan Import & Eksport, Tingkat 8, Blok 10, Kompleks Pejabat Kerajaan, 50622 Jalan Duta, Kuala Lumpur. www.miti.gov.my Import permit application for iron and steel 2 working days Process flow Unit Besi dan Keluli Ariffatri b. Mohammad Tel: 03-62034258 Fax: 03-62014806 Email: ariffatri@miti.gov.my Import permit application for other goods 3 working days Process flow Unit Kawalan Barangan Keperluan dan Duaguna Noor Hazreen Ahmad Murad Tel: 03- 62034814 Fax: 03-62014806 Email: hazreen@miti.gov.my Import permit application for vehicle 5 working days Process flow Unit Kenderaan Raihana Che Rusli Tel: 03- 62034819 Fax: 03-62014806 Email: raihana@miti.gov.my Ridzuan Alias Tel: 03- 62034809 Fax: 03-62014806 Email: ridzuan@miti.gov.my 6 Kementerian Pertanian dan Industri Asas Tani, Bahagian Industri Padi dan Beras, Seksyen Kawalselia Padi dan Beras, Aras 2, Menara, 4G1, Wisma Tani, No. 28, Persiaran Perdana, Presint 4, Pusat Pentadbiran Kerajaan Persekutuan, 62624 Putrajaya. www.moa.gov.my Import permit application for rice, rice products and machinery 3 working days Process flow Rohaya binti Ahmad Tel: 03-88701719 Fax: 03-88701716 Email: arohaya@moa.gov.my Zahari bin Mohd Nor Tel: 019-2241359 Fax: 03-88701716 Email: zaharimn@moa.gov.my Export permit application for rice products 7 Kementerian Pertanian dan Industri Asas Tani, Jabatan Perkhidmatan Kuarantin dan Pemeriksaan Malaysia (MAQIS), Aras 7, Menara 4G2, Wisma Tani, 30, Persiaran Perdana, Presint 4, Pusat Pentadbiran Kerajaan Persekutuan, 62624 Putrajaya. www.maqis.gov.my Export permit application for live fish 1 day Process flow Fauzidah binti Othman Tel: 03-88701000 ext 4189 Fax: 03-88902910 Email: fauzidah@moa.gov.my Marlinda Anim bt Marham Tel: 03-88704193 Fax: 03-88902910 Email: marlinda@moa.gov.my Import permit application for live fish 8 Kementerian Pertanian dan Industri Asas Tani, Jabatan Perkhidmatan Veterinar, Seksyen Perkhidmatan Kuarantin dan Import/Eksport, Tingkat 17, Wisma Tani, Presint 4, Pusat Pentadbiran Kerajaan Persekutuan, 62624, Putrajaya. www.dvs.gov.my Import permit application for live animal and animal product 1 working day Process flow Dr Mazleen Laili Reduan Tel: 03-88702070 Fax: 03-8888 6472 Email: mazleen@dvs.gov.my Export permit application for live animal and animal product 2 working days 9 Kementerian Pertanian dan Industri Asas Tani, Jabatan Pertanian, Bahagian Kawalan Racun Perosak, Wisma Tani, Tingkat 4, Jalan Sultan Salahuddin, 50632 Kuala Lumpur. www.doa.gov.my Import permit application for controlled pesticide 5 working days Process flow Fatimah Md. Anwar Tel: 03-20301491 Fax: 03-26917551 Email:fatimahmdanwar@yahoo.com 10 Kementerian Pertanian dan Industri Asas Tani, Jabatan Pertanian, Bahagian Perlindungan Tanaman dan Kuarantin Tumbuhan, Aras 2, Wisma Tani, Jalan Sultan Salahuddin, 50632 Kuala Lumpur. www.doa.gov.my Export permit application for agriculture crops including fruits 3 working days Process flow Unit SPS dan Piawaian Antarabangsa Arizal b. Arshad Tel: 03-20301420 Fax: 03-26977164 Email: arizal@doa.gov.my Unit Kawalan Import dan Analisa Risiko Perosak Roziah Bujang Masli Tel: 03-20301425 Fax: 03-26977164 Email: rozziah@gmail.com Import permit application for listed items (plant material) 5 working days Process flow Import permit application for non-listed items More than 5 working days 11 Kementerian Pertanian dan Industri Asas Tani, Lembaga Pemasaran Pertanian Persekutuan (FAMA), Bahagian Regulatori (Kawalan), Lot 17304, Jalan Persiaran1, Bandar Baru Selayang, 68100 Bt. Caves, Selangor. www.famaxchange.org Export permit application for agriculture produce under FAMA 1 hour Process flow Hasbullah bin Mohammad Hussin Tel: 03-61374602 ext 102 Fax: 03- 6120 6957 Email: hasbullahhussin@fama.gov.my Sanmugam a/l Periasamy Tel: 03-61374602 ext 104 Fax: 03-61206957 Email: sanmugam@fama.gov.my Hj Ariffin bin Tukiran Tel: 03-61374602 ext 105 Fax: 03-61206957 Email: ariffin_tukiran@fama.gov.my Import permit application for agriculture produce under FAMA 12 Kementerian Pertanian dan Industri Asas Tani, Lembaga Perindustrian Nanas Malaysia, Bahagian Perlesenan dan Inspektorat Wisma Nanas, Tingkat 2, No.5, Jalan Padi Mahsuri, Bandar Baru UDA, 81200 Johor Bahru, Johor. www.mpib.gov.my Import and export permit application for pineapple 1 working day Process flow Khalid Bin Mohd Kadri Tel: 07-238 8137 Fax: 07–2388169 Email: khalid@mpib.gov.my Export permit application for canned pineapple 13 Kementerian Perusahaan Perladangan dan Komoditi, Lembaga Kenaf dan Tembakau Negara, Bahagian Pemasaran, Peti Surat 198, Kubang Krian, 15720 Kota Bharu, Kelantan. www.ltn.gov.my Import permit application for raw tobacco 3 working days Process flow Hartini bt Ab Ghani Tel: 09-7668000 Fax: 09-7651934 Email: hartini@lktn.gov.my 14 Kementerian Perusahaan Perladangan dan Komoditi, Lembaga Koko Malaysia, Bahagian Pengawalseliaan dan Kawalan Kualiti, Tingkat 6, Wisma SEDCO, Beg Berkunci 211, 88999 Kota Kinabalu, Sabah. www.koko.gov.my Export permit application for dry cocoa bean 1 working day Process flow Rosland A.R.Lee Abdullah Tel: 088-234477 (GL), 088-234545 (DL) Fax: 088-239575 Email: rosland@koko.gov.my 15 Kementerian Sumber Asli dan Alam Sekitar Jabatan Alam Sekitar, Bahagian Bahan Berbahaya, Wisma Sumber Asli, No. 25, Persiaran Perdana, Presint 4, Pusat Pentadbiran Kerajaan Persekutuan, 62574, Putrajaya. www.doe.gov.my Export permit application for scheduled wastes 3 days upon consent from importing and transit countries Process flow Zuraini Ahmad Tajuddin Tel: 03-8871 200 (GL), 03-8871 2134 (DL) Fax: 03-88886120 Email: zat@doe.gov.my Import permit application for scheduled wastes 3 weeks 16 Kementerian Sumber Asli dan Alam Sekitar, Jabatan Perlindungan Hidupan Liar dan Taman Negara Semenanjung Malaysia, Bahagian Perundangan dan Penguatkuasaan, Km 10, Jalan Cheras, 56100 Kuala Lumpur. www.wildlife.gov.my Import and export license application for wildlife 3 working days Process flow Noor Alif Wira Osman Tel: 03-90866903 Fax: 03-90752873 Email: alifwira@wildlife.gov.my Ricky Chok Tel: 03-90866910 Fax: 03-90752873 Email: ricky@wildlife.gov.my Nurain Arshad Tel: 03-90866907 Fax: 03-90752873 Email: nurain@wildlife.gov.my 17 Kementerian Sains, Teknologi dan Inovasi Lembaga Perlesenan Tenaga Atom Bahagian Perlesenan, Batu 24, Jalan Dengkil, 43800 Dengkil, Selangor. www.aelb.gov.my Import and export permit application for irradiating apparatus/nuclear & radioactive material 14 working days Process flow Lydia Ilaiza Binti Saleh Tel: 03- 8922 5730 Fax: 03-8922 3685 Email: lydia@aelb.gov.my Kamarul Zaman Bin Shafie Tel: 03- 8922 5770 Fax: 03-8922 3685 Email: kamarul@aelb.gov.my 18 Kementerian Sains, Teknologi dan Inovasi, SIRIM QAS International Sdn Bhd No.1, Persiaran Dato’ Menteri, Peti Surat 7035, 40911 Shah Alam, Selangor. www.sirim-qas.com.my Certificate of Approval application for importation of metal product (non-construction) 3 working days upon verification Process flow Seksyen Sivil dan Pembangunan YM Puan Raja Nor Siha bt Raja Abdul Hanan Tel: 03-55445851 Fax: 03-55445886 Email: r.norsiha_r.ab.hanan@sirim.my Dalha Rahmat Tel: 03-55445874 Fax: 03-55445886 Email: dalha@sirim.my Faiz Mohd Yusuf Tel: 03-55445867 Fax: 03-55445886 Email: faiz@sirim.my Technical verification for import permit application for communication and multimedia product 1 working day (normally 5 – 10 minutes) Process flow Seksyen Pensijilan Komunikasi dan Multimedia Hjh. Fauziah Fadzil Tel: 03-55446894 Fax: 03-55446912 Email: fauziah@sirim.my Ahmad Faizan Pardi Tel: 03- 55446948 Fax: 03-55446912 Email: afaizan@sirim.my Wan Mohd Iidil bin Abdul Rahman Tel: 03-55445962 Fax: 03-55446912 Email: iidil@sirim.my 19 Kementerian Tenaga, Teknologi Hijau dan Air Suruhanjaya Tenaga, Jabatan Keselamatan Elektrik, No 12, Jalan Tun Hussein Onn, Presint 2, 62100 Putrajaya. www.st.gov.my Certificate of Approval application for importation of electrical equipment (domestic use) 5 working days Process flow Ir Amir Hassan Tel: 03-88708605 Fax: 03-88888652 Email: amir@st.gov.my Kartini bt. Othman Tel: 03-88708613 Fax: 03-88888652 Email: kartini@st.gov.my Nur Faidarina Alias Tel: 03-88708615 Fax: 03-88888652 Email: norfaidarina@st.gov.my Release Letter application for the purpose of release from Customs detention 3 working days Process flow 20 Kementerian Perancangan dan Pengurusan Sumber, Sarawak, Perbadanan Perusahaan Kemajuan Kayu Sarawak, Bahagian Perdagangan Domestik, Wisma Sumber Alam, Jalan Stadium Petra Jaya, 93050 Kuching, Sarawak. www.sarawaktimber.org.my Export license application for logs and timber products 1 working day for logs,3 working days for timber products Process flow Tagat Jimbat Tel: 082-347000 Fax: 082–442691 Email: tagatj@pusaka.gov.my Hamzah Morshidi Tel: 082-443477 Fax: 082–442691 Email: hamzahm@pusaka.gov.my Import license application for logs and timber products 1 working day for logs,3 working days for timber products Process flow