A truly customer-centered care line developed with you in mind, CARELINE is the heart of our Customer Interaction Centre

A web-based system that allows you to report or monitor your issues online, the systems enable us to give you maximum attention to ensure your problems are solved promptly and accurately. Your issues are sent online and the response is posted on the website. Quick, accurate and easy to use, CARELINE takes customer service to a whole new level.

Feature and Benefit

  • Guaranteed response
    Our highly trained customer service executives are alerted each time a problem is logged. Our response is prompt and immediate and resolution is achieved as quickly as possible. Track responses directly on the website.

    Other than phone, fax and e-mail, we are also connected 24 hours 7 days a week via a dedicated hand phone channel, giving you unparalleled support.
  • Early warning system
    Through a series of complex and sophisticated system, we are able to anticipate problems and challenges that our customers may encounter, bringing customer service to a whole new level.
  • Access critical information
    Critical information related to the National Single Window services is posted at CARELINE. Track transaction status, billings, data entry easily and quickly.
  • Hassle free and user friendly
    No more frustrating waits with busy dial tones nor lengthy explanations about your problems over the telephone.