Client Charter

Company Client Charter

CLIENT CHARTER FOR DAGANG NET TECHNOLOGIES SDN BHD

PERIOD: JANUARY – DECEMBER 2011

CLIENT CHARTER

Log in problem within 5 minutes of receiving customers report*

First response to customer within 30 minutes of problem logged

Definition of problem to customer within 3 hours of the first response to customer

Update to customer every 3 hours from the definition of problem call until problem resolution

 *Report received via calls, emails and faxes

This client charter is valid 24/7 throughout the stipulated period.

DISCLAIMER: 1) The above charter is applicable during non-crisis environment.

During crisis period, the current Standard Operating Procedure (SOP) applies.