Dagang Net has adopted a customer-focused approach from the first day of operations. That is why we are the only e-commerce service provider that has a dedicated customer service centre to attend to our customers nationwide.
As a full-fledged department within Dagang Net, CARELINE has been providing specialised and professional support services since 1993. Our team of full-time customer service executives, backed by a sophisticated computerised helpdesk system, are trained to anticipate and help resolve problems faced by customers promptly and professionally.
HEAT, Careline's helpdesk system, monitors and generates reports that help analyse customers' needs for proactive measures to be taken. All inquiries are logged and assigned a number to ensure prompt attention. Heat also automatically provides a status update to the customer.
With the addition of Web Careline, a web-based call management system, our customers are assured of access to Careline; anytime, from anywhere.
